The Detail Factory

06/20/2008 Posted by smshan

I found these guys on the Internet and needed to have my 6 year old BMW detailed for resale. The 2 guys that I talked to were exceptionally professional and gave me a reasonable quote and were able to get the job done within a day. I am more than impressed with the job and would highly recommend these guys to anyone!

1 out of 1 people found this review helpful

05/26/2008 Posted by arashbabaki

They do a good job,but I didn't find it extraordinary at all. A few things to remember 1. Make sure you check your mileage in and let them know you recorded it. They had driven my car quite a few miles when I got it back but I didn't record it when I dropped off the car so I couldn't say anything 2. The free pick up and drop off is just an advertisement! They give you so much attitude for it that you will end up passing on that. 3. The coupon is also useless. Those are their official prices anyway. Nevertheless they didn't damage the car! So I'm fine with the whole thing.

0 out of 2 people found this review helpful

04/22/2008 Posted by ToyotaGuy

Having made an appointment to clean the car, when I brought it in they said they did not have the time to do it after all. No attempt to accommodate or to contact me prior. Would not deal with them.

0 out of 3 people found this review helpful

02/23/2008 Posted by Justin4976

Service was delivered as promised with exceptional quality of work and finished ahead of scheduled time!! Highly recommended!

2 out of 2 people found this review helpful

01/17/2008 Posted by 8r8amis

I found these guys on the internet when I decided that maybe getting a detail would help me sell my volvo. I dropped it off in the morning and when I picked it up after work I was really impressed on how it came out. the paint really shined and they got all the stains out of the inside. The guys were really helpful and hopefully this will help me sell my car a little quicker.

Pros: close to bart

1 out of 1 people found this review helpful

01/04/2008 Posted by dsmith303

I went to the Detail Factory to get my windows tinted and to get a good price. I talked with Chris the day before I went and he quoted me a great price for 5 windows. I got an early appointment and two hours later my windows were done, I didn't even have time to finish my Chistmas shopping. The work was great, clean, and professional I would recommend this place to anyone. Chris, I think that he is the owner, and his staff were extremely friendly and knowledgeable and the service was great. All in all the experience, albeit fast, was a great one and I will be bringing my other car to get it detailed very soon. If you are looking to get tinting or deatailing (which is their specialty) done, do not overlook this place. The service is great and the guys there are down to earth, Chris, the owner, was walking around in flip-flops! But do not let the appearances fool you, the guys are great at what they do and they have a track record to prove it! Thanks fellas, I'll be seeing you soon.

Pros: Quick service and great work

3 out of 3 people found this review helpful

11/20/2007 Posted by bronc

After reading so many of the reviews on here, I figured I would give them a shot when I wanted to tint the windows on my 07 BMW 335i. When I got my car, even the guy at the shop said it was a bad job and called the owner on the phone. Well it turns out the Detail Shop doesn't do their own tinting, they hire someone else to come in and do it for them. After I learned that, the owner who was on the phone said I had to pay before I could get my keys back and if I had any problems I'd have to go across town to the shop run by the guys who did my windows. Nice. I was very unhappy, but I paid anyhow and drove to the other shop - which of course was closed. After a few weeks of calling and playing phone tag with people at the Detail Shop and at the tinting shop, I finally just gave up. It's been about 10 months since then, and the tint is ripping in small places on both the driver and passenger side. The back window has bubbles forming and it really looks bad around the top where the matrix is. We're talking put on by a high school kid bad - and on a $60k car. That just says class! So anyhow, now I'm going to have to shell out more cash to have this stuff removed and then retinted properly, but this time it will be by someone who will back up their service! Bottom line, if you want your car detailed go here, but if you need your windows tinted, go to a real tint shop...

Pros: Central localtion

Cons: Outsourced tinting service, their pick up service is impossible to use.

1 out of 5 people found this review helpful

11/19/2007 Posted by pzzaguy

I just got a car at an auction, basically sight unseen ( at least the inside ). I was horrified when I got in 'cos the car was filthy inside and stunk like a kennel. It seemed like the previous owner kept his dogs locked up in there, after letting them run around in the mud ( and did this repeatedly for the 9 years he owned the car, without ever cleaning it once- you can now imagine how bad it was !) The Detail Factory Guys were supercool. They promised they would take care of it and they did. They let loose some super Gal with Golden Hands. I was blown away when I picked it up that evening- it was unrecognizable- almost like a new car ( well at least new to me ! ) Thanks guys! I arrived in the morning feeling like the biggest dope on earth, and left that evening feeling like a winner. They were the best quote around, and the service was conducted with a smile, with a great walkaround afterwards and excellent advice for future upkeep! I promised you guys a great review- I hope I delivered, 'cos you sure did !!!

Pros: These guys ARE the Pros!

Cons: Unreservedly No!

4 out of 4 people found this review helpful

10/31/2007 Posted by jhchau

They'll clean your car and wax it, but beyond that, nothing else. I brought my car in to remove swirls and but one week later the swirls can be seen under the sun again. They didn't do anything but charge me HIGH price just to apply a wax job on it. I called them and asked what they did and the guy YELLED at me for not knowing anything about black cars. What the hell. I did not pay $100 more here for a wax job and to get yelled at because I never owned a black car before. I did some research on car forums and none of them recommended this place. Watch out if you have a black car.

Pros: Atleast they know how to wax and cover stuff up

Cons: if your car is black, avoid this place.

1 out of 4 people found this review helpful

09/25/2007 Posted by black_starr

the service and quality of work was spectacular my car had all these little scratches from going through touchless car washes and the detail factory were able to remove them. on top of that service i live in san francisco so my bumpers get pretty hammered and they have a service to refinish bumpers and make them look real good.

2 out of 3 people found this review helpful